Refund policy

REFUND POLICY

Final Sale items

ALL SALES ARE FINAL! We do not offer refunds for final sale items unless they are defective.

Exchange (if applicable)

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. We only replace articles if they are defective or damaged. If you need to exchange an article for the same article, please send us an email at lilochristmasshop@gmail.com and post your article to: 2398 SW 132nd Terrace Miramar FL 33027.

The exchange must be requested within 7 days of the delivery date.

Shipping

For qualified exchange, upon email approval, please mail it to the following address: 2398 SW 132nd Terrace Miramar FL 33027 with your contact details and the reason for your return. You will be responsible for paying your own shipping costs to exchange your article unless the article is defective. Shipping costs are not refundable. Depending on where you live, the time it takes for your exchanged product to reach you may vary. If you are shipping an article, you should consider using a trackable shipping service or purchasing shipping insurance as we cannot guarantee that we will receive your returned article.

Damages and issues
 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Shipments; Delivery; Title and Risk of Loss.

• (a) You will pay all shipping and handling charges specified during the ordering process.
• (b) Title and risk of loss pass to you upon our transfer of the products to the carrier. Shipping and delivery dates are estimates only and cannot be guaranteed. We are not liable for any delays in shipments.

You can always contact us for any return question at  lilochristmasshop@gmail.com.